Refund policy

Refund Policy

We want you to be happy with your purchase. If you need help with a return, exchange, damaged item, or refund request, please contact us at sales@nestekshop.com.

30-Day Return Policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You will also need your receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at sales@nestekshop.com with your order number, the email address used at checkout, and a short explanation of the issue.

If your return is accepted, we will send you return instructions, including how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If the item is defective, damaged, or you received the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including perishable goods, custom or personalised products, personal care items, hazardous materials, flammable liquids, and gases. We also cannot accept returns on gift cards.

Please contact us if you have questions or concerns about your specific item before requesting a return.

Sale Items

Unfortunately, we cannot accept returns on sale items unless the item is faulty, damaged, or otherwise required by applicable consumer law.

Exchanges

The fastest way to get a different item is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and we will let you know whether the refund has been approved.

If approved, your refund will be processed back to your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at sales@nestekshop.com.