Shipping policy

Shipping Policy

Last updated: 23 August 2026

Free Shipping

We offer free standard shipping on every order to the shipping destinations currently available on Nestek. There is no minimum spend required.

Where We Ship

Nestek currently ships to Australia, New Zealand, India, the United Kingdom, Canada, Mexico, selected countries in South America, and selected countries in Africa.

Our current South America shipping destinations include Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, and Venezuela.

Our current Africa shipping destinations include South Africa, Nigeria, Kenya, Ghana, Egypt, Morocco, Algeria, Tunisia, Ethiopia, Tanzania, Uganda, Rwanda, Zambia, Zimbabwe, Mauritius, Botswana, Namibia, Senegal, CΓ΄te d'Ivoire, and Cameroon.

Available shipping options are confirmed at checkout based on the delivery address and the product ordered.

Processing Time

Orders are usually processed within 3 business days, Monday to Friday, excluding public holidays. Once your order has been dispatched, you will receive a confirmation email with tracking details where tracking is available.

Estimated Delivery Times

Delivery timeframes may vary depending on your location, the product ordered, supplier processing, courier availability, customs processing, and peak periods.

  • Australia metro areas: usually 2-5 business days after dispatch
  • Australia regional areas: usually 5-10 business days after dispatch
  • New Zealand: usually 5-12 business days after dispatch
  • International destinations: usually 7-20 business days after dispatch

These delivery times are estimates and are not guaranteed. Delays may occur due to carrier delays, public holidays, customs checks, weather events, or circumstances outside our control.

Customs, Duties, and Import Taxes

For orders delivered outside Australia, customs duties, import taxes, local charges, or clearance fees may apply depending on your country. These charges are set by local authorities and are the customer's responsibility where applicable.

Order Tracking

When tracking is available, your tracking number will be sent by email after dispatch so you can monitor your delivery.

Incorrect Shipping Details

Please check your shipping address carefully before placing an order. If you notice an error after ordering, contact us as soon as possible at sales@nestekshop.com. We will do our best to help, but we may not be able to change an address once the order has been processed or dispatched.

Damaged or Lost Parcels

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at sales@nestekshop.com. Include your order number and photos of any damage where possible so we can investigate and help resolve the issue.

Questions

If you have any questions about shipping, please contact us at sales@nestekshop.com or through our Contact Us page.